Refund policy

Returns, Replacements and Consumer Rights
We comply with the Australian Consumer Law (ACL).
Nothing in this Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Minor cosmetic damage to external packaging during transit does not qualify as a faulty or damaged product where the product itself remains unaffected, safe and usable.

Examples of issues that are not considered faults or damage include:

• minor dents, creases or scuff marks to outer packaging; 
• slightly squashed corners on boxes; 
• cosmetic imperfections that do not affect product quality, safety or usability; or 
• minor variations in colour, appearance or packaging.

Under the Australian Consumer Law, you may be entitled to a repair, replacement or refund where a product:

• is faulty or defective;
• is unsafe; 
• is not of acceptable quality; or 
• does not match its description.

For the purposes of this Policy, a product will generally be considered “faulty” or “damaged” where:

• the product is unsafe to consume or use;
• the product cannot reasonably be used for its intended purpose;
• the incorrect product was supplied; or
• the product has sustained substantial physical damage affecting usability or quality.

Where an issue is verified and does not constitute a major failure under the Australian Consumer Law, our standard resolution is to provide a replacement product.

Refunds will only be provided where required under the Australian Consumer Law.